Privacy Policy & Terms

Your privacy and trust are fundamental to everything we do

Privacy Policy

Effective Date: March 1, 2024

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). We are committed to protecting your privacy in accordance with Canadian federal and provincial privacy legislation.

1. Information We Collect

In compliance with PIPEDA, we collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances. This includes:

  • Personal information (name, email, phone number, address)
  • Payment information (processed securely through third-party processors)
  • Purchase history and preferences
  • Communication preferences and marketing consents
  • Website usage data (with your consent for non-essential cookies)

2. Legal Basis for Processing (Canadian Context)

Under Canadian privacy law, we process your personal information based on:

  • Your explicit consent
  • Contractual necessity for service delivery
  • Legal obligations under Health Canada regulations
  • Legitimate business interests (where not overridden by your privacy rights)

3. How We Use Your Information

We use the information we collect to:

  • Process orders and payments
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Improve our products and services
  • Comply with legal obligations

4. Information Sharing

In accordance with PIPEDA principles, we do not sell, trade, or rent your personal information. We may share information with:

  • Service providers who assist with business operations (with appropriate safeguards)
  • Legal authorities when required by Canadian federal or provincial law
  • Business partners for joint marketing (only with your explicit consent)
  • Health Canada or provincial regulators as required for cannabis compliance

5. Data Security and Retention

We implement security safeguards appropriate to the sensitivity of the information, as required by PIPEDA. Personal information is retained only as long as necessary for the identified purposes or as required by Canadian law, including cannabis tracking regulations.

6. Your Rights Under Canadian Privacy Law

Under PIPEDA and PIPA, you have the right to:

  • Access your personal information in our custody or control
  • Request correction of inaccurate information
  • Withdraw consent (where consent is the basis for processing)
  • File a complaint with the Privacy Commissioner of Canada
  • File a complaint with the Alberta Privacy Commissioner

7. International Transfers

Some of our service providers may be located outside Canada. When personal information is transferred outside Canada, it is subject to the laws of the country where it is held, and may be accessible to law enforcement and government agencies of that country.

Terms of Service

Effective Date: March 1, 2024

These Terms of Service are governed by the laws of Alberta, Canada, and comply with the Cannabis Control Act (Alberta) and federal Cannabis Act.

1. Acceptance of Terms

By accessing or using Elixir Sue services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Age Verification (Alberta Requirements)

You must be at least 18 years old to purchase cannabis products in Alberta. By using our services, you represent and warrant that you meet the legal age requirements in your province of residence.

3. Product Information and Health Canada Compliance

Our products comply with Health Canada regulations. These products have not been evaluated by Health Canada for safety or efficacy. They are not intended to diagnose, treat, cure, or prevent any disease. Please consult with a healthcare professional before use.

4. Legal Compliance (Canadian Cannabis Laws)

You are responsible for ensuring that your use of our products complies with federal Cannabis Act and your provincial cannabis regulations. We only ship to provinces where our products are legal and comply with local possession limits.

5. Prohibited Uses

You may not use our services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Distribute malware or harmful content
  • Engage in fraudulent activities

6. Limitation of Liability

Elixir Sue shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services or products.

Cookie Policy

This Cookie Policy complies with Canadian privacy legislation including PIPEDA. We obtain your consent before using non-essential cookies.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and provide personalized services.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality (no consent required)
  • Analytics Cookies: Help us understand website usage (requires consent)
  • Marketing Cookies: Used for personalized advertising (requires consent)
  • Preference Cookies: Remember your settings (requires consent)

Cookie Consent and Canadian Privacy Law

Under Canadian privacy law, we must obtain meaningful consent for non-essential cookies. You can withdraw your consent at any time by clearing your browser cookies or contacting us directly.

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

Age Verification Policy

Legal Age Requirements (Alberta)

In accordance with Alberta's Cannabis Control Act, all customers must be at least 18 years of age to purchase cannabis products. Age requirements may vary by province.

Verification Process

We may require age verification through:

  • Government-issued photo ID
  • Third-party age verification services
  • Credit card verification

Consequences of False Information

Providing false age information is prohibited and may result in:

  • Immediate account termination
  • Order cancellation and refund
  • Legal action where applicable

Questions About Our Policies?

If you have any questions about our privacy policy, terms of service, or any other policies, please don't hesitate to contact us:

Address
Olds, Alberta
Mountain View County T4H 1T6

Last Updated: March 1, 2024

We reserve the right to update these policies at any time. Changes will be posted on this page.